Privacy Policy
Effective Date: 2026
1. Introduction
NAESOFTEAK Private Limited ("we", "our", "us") operates a
multi-vendor marketplace platform. This Privacy Policy
explains how we collect, use, store, and protect your information
when you access or use our services.
2. Information We Collect
- Mobile number for OTP authentication
- Name and profile information
- Delivery addresses
- Order and transaction history
- Vendor registration details (if applicable)
- IP address and device information for security
3. How We Use Your Information
- To authenticate users via secure OTP system
- To process orders and payments
- To calculate marketplace commissions and GST
- To manage vendor settlements
- To improve platform functionality
- To prevent fraud and unauthorized access
4. Data Security
We implement strong security measures including:
- JWT-based authentication
- Encrypted storage of sensitive data
- OTP verification with expiry
- IP-based rate limiting
- Role-based access control
5. Third-Party Services
We may use trusted third-party services such as:
- SMS providers for OTP delivery
- Payment gateways for transaction processing
- Logistics partners for order fulfillment
These services only access information necessary to perform their functions.
6. Data Retention
We retain transaction records, billing details, and GST-related
information for legal compliance and audit purposes.
Expired OTP records are automatically deleted.
7. Your Rights
You have the right to:
- Access your personal data
- Request corrections
- Request account deletion (subject to legal obligations)
8. Cookies & Tracking
We may use cookies and similar technologies to enhance
user experience and improve security.
9. Changes to This Policy
We reserve the right to update this Privacy Policy
at any time. Updates will be reflected with a revised effective date.
10. Contact Us
For privacy-related concerns, contact:
Email: naesofteak@gmail.com